Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

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Best Buy’s collaborations with Google Cloud and Accenture underscore its strategy to integrate generative AI ... customer interactions by offering a more autonomous and flexible support ...

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...

Best Buy laid off Geek Squad field agents ... The layoffs come amid a restructuring that includes new uses for AI in the company, like customer support. The Richfield-based retailer declined ...