Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Swedish fintech firm Klarna has reduced its workforce by nearly 40 per cent over the past two years, a change driven largely ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

AI has enabled Klarna to have a smaller workforce, according to Forbes. Last fall, Cisco Systems embarked on a restructuring so it could invest in AI, cybersecurity and other growth areas ...

It comes as Klarna remains in pause mode regarding a highly anticipated U.S. IPO that was set to value the SoftBank-backed company at over $15 billion. Klarna saw its losses jump in the first quarter ...