Carnival Cruise Line probably did not expect the level of anger its new loyalty program caused with its passengers. The cruise line shared a program that eliminated lifetime loyalty levels that was based on dollars spent,

Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador suggest adjustments might be possible.

The new Carnival Rewards program is designed to give people more flexibility for redeeming loyalty benefits, allowing guests to choose the specific benefits they want to redeem at the time that works for them. Benefits can be redeemed pre-cruise, onboard, or both. Today’s program structure does not allow this.