Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Swedish fintech Klarna, which last month paused plans for an initial public offering, reported a first-quarter adjusted ...

Buy-now-pay-later company Klarna reduced its headcount in 2023 by -22%, to 3,500 from 5,500 in 2022, as the CEO bragged, “AI can do most jobs.” But two years later, the Swedish firm’s CEO has ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to ...