Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

This week - a fresh round of generative AI productivity studies are in, and the data isn't impressive. But: execs aren't ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Swedish fintech Klarna, which last month paused plans for an initial public offering, reported a first-quarter adjusted ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to ...