Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.

The new Amazon Cases capability will help AWS compete with Salesforce, Service Now, and SAP in the market for contact center services.

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...