Best Buy Co. faced a daunting challenge that would sound familiar to many large corporations: multiple different software applications were needed to run its contact centers, creating a maze of ...

Best Buy plans on launching an AI-powered customer support service, a week after conducting mass layoffs of Geek Squad employees. Best Buy is developing the project using Google's Gemini AI models, ...

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry execs get plugged in to the latest news and ...