Analysts said the proposal, aimed to reduce fraud and language barriers, could drive companies toward automation.

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

The Federal Communications Commission voted Thursday to look into the use of offshore call centers and ways to require phone ...

Have you ever found yourself repeating the words “speak to a human please” while on the phone with customer service? If so, you’re among the roughly 70% of Americans who find interacting with ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Add Yahoo as a preferred source to see more of our stories on Google. Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're ...