Guests at Austin's 413-room Radisson Hotel and Suites on Town Lake, in the heart of Downtown Austin, can now check-in in advance of arrival using a new online check-in process -- a first in the hotel ...

The hospitality industry is undergoing a significant digital transformation, and one of the most promising developments is the rise of contactless check-in. After COVID, contactless check-in is a ...

A hotel that asks guests to check in past 4 p.m. and vacate the room before 10 a.m. could spell trouble. Here's everything ...

Somewhere in every hotel lobby, two guests check in five minutes apart, pay the exact same nightly rate, and walk away with ...

Astral Hotels is betting that guests may be more willing to use hotel self-service technology if it looks and behaves less like a machine. The Israeli hotel group is introducing an artificial ...

A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...