Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

Amazon Web Services (AWS) just released Amazon Connect — its "simple, scalable and reliable service" for running call centers. The service uses automatic speech recognition and artificial ...

AWS recently introduced Console-to-Code, offering a new capability to transform actions executed in the console into reusable code for AWS CDK and CloudFormation. This generative AI feature is ...

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.