Good questions open minds and hearts, and they deepen conversations. When we inquire about others’ desires, concerns, issues of power, and standards, we invite them into collaborative, creative ...

Conversation lulls are natural and happen more frequently than we might realize. Having a few prompts up your sleeve can help you keep conversations fresh and interesting. With the right questions and ...

I don’t love talking with strangers. I’m an introvert at heart, and making an effort to engage in social interaction often drains my energy. But still, I do it. Not because I feel like I have to, but ...

You can spend years building credibility at work and still feel unprepared for the moment you need to say something uncomfortable. That one difficult conversation you wish you could avoid often turns ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

Every day we engage in conversations rooted in ritual and social norms. With no conscious effort, we shift from one role to another. One minute, I’m a husband happily cooking breakfast with his wife.