Microsoft is expanding its Dynamics 365 ERP/CRM portfolio with more apps in the human capital management (HCM) space. Microsoft introduced its first dedicated HCM application in April, called Dynamics ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...

Dynamics 365 Customer Service Premium is available now for $195 per user/month. 2 Customers with existing Dynamics 365 Customer Service Enterprise licenses adopting Dynamics 365 Contact Center will ...

REDMOND, Wash. — June 2, 2014 — Microsoft Corp. (Nasdaq “MSFT”) on Monday announced that significant new capabilities in marketing, customer care and social listening are now globally available as ...

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer engagement for contact center workers. Dynamics 365 Contact Center will become ...

SALT LAKE CITY--(BUSINESS WIRE)-- NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

FieldOne’s apps and services are built on Microsoft technologies, but work across platforms. Microsoft has reached a deal to buy FieldOne Systems LLC, a company that makes customer service technology ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges The data centre industry is undergoing rapid ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...