AI-led Generative Business Services: The Future of GBS reveals shift from cost-cutting to both cost-cutting and value creation, urging companies to deploy AI-based solutions and new operating models.

In today’s interconnected and competitive business environment, organizations with a global footprint—particularly in industries like consumer packaged goods (CPG), manufacturing, and logistics—must ...

Global business service (GBS) centers were originally structured around economies of scale through consolidation and process improvement. But digital transformation is causing GBS centers to ...