After the publication of Xpress’ Aug. 1 cover story on the union-organizing drive at the Asheville Sitel call center, company representatives contacted us and asked to talk in more detail about their ...

Call center operator IBEX Global has hired Ginni Goldsberry to be its chief human resources officer, a job she will do from the company's Spring Hill site. Goldsberry joins Washington, D.C.-based IBEX ...

The leaders of call center management company Sitel Group have promoted their top human resources official to a C-level post. Jim Flynn, who has been with Sitel for 22 years, is now the company’s ...

MIAMI--(BUSINESS WIRE)--Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, has been named the winner of a Gold Stevie® Award in the Employer of the ...

The ability to find qualified and language-proficient workers is a very big deal when you’re trying to sustain or expand an outsourcing operation. The pursuit of talent is the force that drives the ...