Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Swedish fintech giant Klarna is making a notable U-turn in its strategy by reintroducing human workers after an aggressive ...

That move was a shift from its previous strategy in which it laid off workers in favor of going all in on AI ahead of an IPO. Since 2023, Klarna has reduced its workforce by about 39% and reshaped ...

The new hiring strategy involves remote, contract-based roles targeting students and rural workers, raising concerns about job stability. This shift ... Klarna gleefully announced its AI customer ...

Sebastian Siemiatkowski is leaning all the way into the idea that his buy-now-pay-later, IPO-bound startup Klarna is an AI company ... s main jobs are to set strategy, make decisions, and take ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer ...

The apparent turnaround comes after years in which Klarna touted its all-in-on-AI strategy. A year ago, Klarna said that its chatbot, powered by OpenAI, does the work of 700 human agents and does ...

Venture Capitalist Chamath Palihapitiya responded to this shift by observing that such challenges could lead startups to "pivot to simply use AI for narrow use cases." In the case of Klarna ...