Working during the COVID-19 pandemic presented various challenges for businesses. Especially for service providers who rely on customer interaction. To ensure providers are ready to face those ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Following a technology upgrade, Michigan residents can renew standard and enhanced driver's licenses and state identification cards online and at self-service stations, the Michigan Department of ...

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

According to PwC’s 2025 Customer Experience Survey, more than half (52%) of consumers have abandoned a brand due to a bad experience with its products or services, and nearly a third (29%) have done ...