Tough chats are manageable if you have clear steps to take. Experts share tools that they have used in their own lives. By Jancee Dunn I once had an issue with a close friend — but instead of talking ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. In an increasingly polarized world, leaders who deploy three principles in challenging ...

Most people assume a difficult conversation goes wrong when someone says the wrong thing. In my experience, it usually goes wrong much earlier. It often goes wrong in the first 90 seconds, when the ...

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

How many times have you avoided a subject that feels awkward, glossed over a point of tension, or redirected a conversation safely away from conflict? While these techniques may be useful to preserve ...