Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

The Swedish firm’s revenue rose by 15% to $701m, and its gross merchandise volume (GMV) increased by 13% to $25bn in Q1 2025.

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...