The CRM Playaz, Paul Greenberg and Brent Leary, held a watch party and put the CX/CRM spotlight on the opening keynote of SAP's Sapphire event held this week. What did they think of what they heard ...

SAP at its annual Sapphire conference in Orlando, Fla., unveiled innovations and partnerships that put Business AI in every business user's hands. From a virtually omnipresent Joule assistant to an ...

Integration gives Infillion's brand and agency clients immediate access to Infolinks' proprietary placements and inventory across 25,000 premium direct publishers.

Docket's AI Seller is a multimodal agent providing product information, tech support, after-hours lead generation, and solution discovery.

Birdeye, providers of a platform for hyperlocal marketing, has launched Brand AI and Industry AI in its BirdAI architecture. These custom large language models (LLMs) empower businesses to deploy AI ...

Skai, an omnichannel platform for commerce media, has released Strategic Digital Shelf, Retail Insights, Content Optimization, Retail Operations, and Revenue Recovery, to unify marketing and commerce ...

In a landscape where consumers rarely give second chances, real-time behavioral intelligence is becoming the new foundation for exceptional customer experience.

Zuora Collections offers AI-powered automation to accelerate cash flow through stronger customer relationships.

The truth is, real cost savings don't come from managing or containing contact drivers more efficiently; they come from eliminating those drivers altogether. Solve the underlying problems that make ...

IntelePeer's next-generation agentic AI taps into its full-stack platform with its proprietary voice network seamlessly connecting AI and live agents. When working with IntelePeer's SmartAnalytics ...

DataRobot accelerates secure deployment of AI agents and applications with NVIDIA Enterprise AI Factory-validated design inclusion.

AddSecure, a provider of IoT connectivity and end-to-end solutions, has acquired GroupTalk, a provider of cloud-based push-to-talk (PTT) solutions. Financial terms of the deal were not disclosed.