Digital customer engagement has long been a white space. Let us look at how this may become-once again-a revenue driver for ...

And the most successful companies are recognizing that, to get CX right, you also need to focus on customer service agents, because they are a pivotal component of CX. There is a very close ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

where the customer must provide the same details multiple times Multiple transfers between agents or departments before reaching a resolution A lack of consistency in service, resulting in varied ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Three-quarters of consumers say they prefer speaking to a live customer service agent, according to a survey of 4,000 people in the United States and U.K. released by Five9 and Team Lewis last week.

or report a missing issue you can do so on our magazine customer care site. Self Tests If you would like to access the results of a test you have already taken, or upgrade your test to see your ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer ...