As luxury lifestyle becomes increasingly common in the UAE, Danube Home offers distinct products to personalise living spaces ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

The SaaS provider is looking to bring AI agents to its customer and IT service segments after reporting $2.7 billion in ...

From retail to IT support, artificial intelligence agents are software programs that help workers with repetitive tasks and ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

Here’s 6 ways AI tools can boost agent productivity, improving customer satisfaction in turn. The use of AI in business applications has been one of the main talking points of 2024. AI-enabled ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

For Major League Baseball's front offices, the answer is right there on the league's calendar: the opening of the free-agent market. As is tradition, we here at CBS Sports are previewing this ...

Juan Soto, Alex Bregman and Corbin Burnes are among 13 MLB free agents who received qualifying offers from their respective clubs ahead of Monday's deadline, according to multiple reports.

With the transfer deadline having passed, Premier League clubs could be considering which free agents they could sign ... is available after eight years of service to Borussia Monchengladbach.