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Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

IBM replaced the work of HR employees with AI, but this does not mean that the AI is ready to take up 100% of HR tasks.

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Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its bold AI ...

Klarna, the online lending and payments company, reported a first-quarter net loss that widened to $99 million from $47 ...