Try out other networks if you're looking for a cheaper carrier or want to downsize your plan. AT&T's Cricket Wireless and ...

Switching to a new wireless carrier may seem like a hassle ... (CR members can consult our phone service ratings, too.) ...

Boost Mobile is continuing its bid for your business with a new round of announcements about its network, its performance, ...

toward purchasing a new phone. Like many service providers, Verizon tends to automate customer support to the point where some customers struggle to speak with an actual human. Because it can be ...

Some discount carriers offer wireless service for as little as $25 per line per month, but most cellphone customers pay a lot ...

How satisfied are you with your wireless provider? Your answer may indicate your age. When J.D. Power polled consumers about their wireless customer experience, they found that what it calls ...

The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.