Sales has always been about connection. From the earliest shopkeepers remembering their customers’ names to today’s ...

You can use generative AI to deliver personalized, skills-based coaching to hundreds or thousands of time-pressed sellers and ...

Leaders today are facing more complexity, faster change, and higher expectations than ever. But budget cuts, approval ...

4. Challenge thinking. AI takes what is inputted, uses validation to build rapport and then expands on current thoughts. It ...

The grocer is leaning into deals and private label products while also offering shoppers “little luxuries," Chief ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

The lack of soft skills in teams costs U.S. companies an estimated $160 billion a year in lost productivity, poor ...

Exclusive data from our CEO Survey shows that just over 50 percent of the country's fastest-growing small businesses don't offer their sales team formal training.

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

The coffee chain is looking to reverse a sales slump with new training—and lots of meaningful eye contact.

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