Verizon seeks to acquire Frontier’s operations in West Virginia, encompassing both broadband and telephone services.

Customer service reps are supposed to make it easy for customers to get the help they need. However, Verizon reps seem to be ...

J.D. Power data from 2024 and 2025 suggests that customers prefer fixed wireless internet, specifically 5G or 4G LTE, over ...

OMAHA, Neb. (WOWT) - Cellphone dropouts can be expected in rural areas but customers of one carrier in West Omaha are frustrated. Verizon customers who are also neighbors in the Stonehenge subdivision ...

That’s why we continue working diligently to research and evaluate traditional TV services, helping our readers find the best ...

The AI in use at Verizon and elsewhere has made incredible strides in the last couple of years, said Rob Walker, Pegasystems general manager of customer engagement. However, hallucinations still ...

Storch was incensed. Nothing was resolved. She believed she should not lose out because Verizon’s system is unable to honor ...

A Saratoga County community that's been concerned for years with speeding near a popular park now asking for action after a hit and run. The victim was a beloved community goose. Sugarloaf Pond ...

Verizon services, including Fios and DIA, join 70+ Providers in SCOUT, allowing Partners to find the right Connectivity solutions for their customers in one easy-to-use platform. Run single ...

Every day, thousands of customer expectations are going unmet. The most commonly voiced customer service issues include delays, lack of communication, and repeating information.While some delays are ...