On Jan. 15, Verizon also announced that it will issue $20 outage credit to customers affected, but they must log on and ...

The outage lasted more than 10 hours and brought voice and data services to a halt for many customers of the country's ...

In short, when you see SOS on your phone, it means you're not connected to a cellular network. "If you see SOS or 'SOS only' ...

Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

Some Verizon customers went without cell service for over seven hours on Jan. 14. Here's what we know about the cause of the outage.

Verizon is offering customers a $20 account credit following a massive outage that brought down service across the US on ...

Many Verizon customers are experiencing a major outage on Wednesday, disrupting calling and cellular services across the U.S.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to ...

New York State Assembly member Anil Beephan called on the Federal Communications Commission to investigate the hourslong ...

Verizon says a software problem caused the glitch and they are conducting a postmortem, but experts say outages are "a fact ...

Tess Coward, a 27-year-old PR professional based in New York City, woke up feeling under the weather on Wednesday. But without the ability to make phone calls or receive text messages, she couldn’t ...

As of last night, Verizon has confirmed that the reported outage affecting millions of users has been resolved.