Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

This week - a fresh round of generative AI productivity studies are in, and the data isn't impressive. But: execs aren't ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna, the AI-powered global payments and commerce network, today announced its Q1 2025 results, unveiling consumer milestones, surging market traction, and exceptional returns from its bold AI ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Buy-now-pay-later company Klarna reduced its headcount in 2023 by -22%, to 3,500 from 5,500 in 2022, as the CEO bragged, “AI can do most jobs.” But two years later, the Swedish firm’s CEO has ...