Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish buy-now-pay-later company now says real people are essential to customer ...

Buy-now-pay-later company Klarna reduced its headcount in 2023 by -22%, to 3,500 from 5,500 in 2022, as the CEO bragged, “AI can do most jobs.” But two years later, the Swedish firm’s CEO has ...

DRINKS giant Diageo has said it will face a £111million hit from tariffs — despite the UK striking a trade deal with Donald ...

The CEO of a Swedish financial tech company reportedly said artificial intelligence enabled the company to slash its head ...

It comes as Klarna remains in pause mode regarding a highly anticipated U.S. IPO that was set to value the SoftBank-backed ...