Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

When it comes to making a consumer electronics purchase, unless you're in the market for an Apple-specific thing and you go to the Apple store to get, you're likely going to Best Buy  (BBY) .While ...

Best Buy is among a growing list of retailers — Amazon and Walmart among them — that are using AI in some capacity to enhance the customer-facing side of the shopping experience. “ ...