In today's digital age, the importance of cybersecurity must be re-balanced. With increasing cyberattacks and data breaches, organizations must prioritize protecting their customers' sensitive ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...

Two Ticketmaster customers had tickets transferred out of their accounts by hackers. They got them back but still worry about ...

Police in Beaver County released a video they say shows a man placing a skimming device on a credit card reader at a local ...

Biggest technology trends for 2025 include agentic AI, disinformation cybersecurity, polyfunctional robots, hybrid computing ...

Understanding the layers of a CDP can help you make more informed decisions and provide a better solution for your marketing teams and the end customer experience.

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Organizations aim to empower stakeholders with generative capabilities that streamline workflows, transforming traditionally ...

The Manhattan District Attorney has indicted a former TD Bank Group employee for allegedly distributing customer data on the ...

Safe and reliable energy is an essential component to powering the lives of the more than 2.2 million customers PECO serves ...

In addition to steadier and increased revenue, paid customer loyalty programs offer businesses an effective way to collect ...

But CyberInsider.com reports that the anonymous seller "IntelBroker" on the hacking forums BreachForums claims there is much ...