Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform ...

Business communications service provider Dialpad Inc. today announced the launch of Dialpad Support, a complete ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Answers have been edited for clarity. NJ: What does it mean for a company to rely “too much” upon virtual agents for contact centers? Jeetu Patel (Patel): Historically, virtual agents in the customer ...