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Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...
Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...
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Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...
Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...
BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...
Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...
IBM replaced the work of HR employees with AI, but this does not mean that the AI is ready to take up 100% of HR tasks.
A wave of AI-driven layoffs is sweeping through the tech industry, with several high-profile companies announcing job cuts in ...
Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...
Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...
Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...
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