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Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...
Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...
Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...
Swedish fintech company Klarna is reversing its decision to replace human employees with AI after facing declining service ...
BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...
Klarna is rethinking its strategy after relying heavily on AI to manage customer service. The company is reportedly planning to reintroduce human agents, realising that depending too much on AI may ...
Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...
Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...
IBM replaced the work of HR employees with AI, but this does not mean that the AI is ready to take up 100% of HR tasks.