BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

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Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

“While Klarna pioneered the use of AI in customer service with groundbreaking results, this strategy will now evolve to the ...

Klarna, a Swedish fintech company, once bragged that its AI could replace 700 customer service jobs, but is now scrambling to ...

It turns out Klarna is far from alone. Just one in four AI projects delivers on the return on investment it promised, ...