Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Swedish fintech firm Klarna has reduced its workforce by nearly 40 per cent over the past two years, a change driven largely ...

Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

BNPL giant Klarna says it is fast approching $1 million in revenue per employee, spearheaded by its aggressive uptake of AI.

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Klarna CEO Sebastian Siemiatkowski said the company has managed to shrink its headcount by about 40%, in part due to investments in artificial intelligence and natural attrition in its workforce.

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...