Creating and implementing a quality assurance (QA) program as it relates to the customer experience is a major undertaking for any company. Having said that, a QA program is what will thoroughly ...

QA monitoring covers every stage of the software development life cycle, from early design reviews to automated tests and ...

Call center quality assurance programs ensure that your customers receive a consistent standard of service when they contact a call center or when a call center agent contacts them. The programs ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

For nearly a decade, Air Conditioning Contractors of America (ACCA) has been taking steps toward developing a program to recognize work done by quality HVAC contractors. After years of hard work, the ...

When I started out as a firefighter many years ago, one of the big issues facing the fire service was the progression toward emergency medical services (EMS). Over the years, the movement caught hold ...

Founded in 2020, Synthesized helps enterprises like Deutsche Bank and UBS accelerate software quality assurance.

A group of U.S. technology companies has launched an IT internship program aimed at helping low-income young people get a start in the industry through quality assurance jobs. Backers of the new ...

Blades are probably the most delicate part of a wind turbine and the most susceptible to accidental damage. Some estimates suggest that greater than 90% of wind turbine blades are damaged to some ...