Sales has always been about connection. From the earliest shopkeepers remembering their customers’ names to today’s ...

Leaders today are facing more complexity, faster change, and higher expectations than ever. But budget cuts, approval ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

The lack of soft skills in teams costs U.S. companies an estimated $160 billion a year in lost productivity, poor ...

Internationally renowned entrepreneur, speaker, and bestselling author Sarah Robbins announced the release of her highly ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed ...

The coffee chain is looking to reverse a sales slump with new training—and lots of meaningful eye contact.

The roar inside Bryant-Denny Stadium was back on Saturday. The Alabama Crimson Tide bounced back from an embarrassing loss in its opener at Florida State to a 73-0 demolition of Louisiana-Monroe. It ...

CSUB assistant basketball coach arrested on suspicion of human trafficking, drug sales Hyundai plant shut down after hundreds of workers arrested in massive ICE raid Toddler Erupts in Tears After ...

George Raveling, a Hall of Fame college basketball coach who Michael Jordan credits with influencing him to sign with the sneaker brand Nike — a move that launched a cultural phenomenon — has died. He ...

Ryan Day threw his arms in the air. Seated in the stands at a stadium in northeast Columbus, he made the gesture after waiting for the official to signal a touchdown. Like countless Friday nights over ...