Verizon has implemented Google’s Gemini AI to support its customer service teams. Trained on roughly 15,000 internal ...

Yahoo Mail is betting on artificial intelligence and mobile-first design to reinvent itself for a younger, digitally native ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

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From the new bestseller "Apple in China": a tech giant's leaders learn that suddenly, people in China will do almost anything to buy their product.