With Verizon seeking permission to lock phones to its network for six months or longer instead of the current 60 days, a ...

Butler says the company had “worked very closely with Google” to prevent the Verizon AI agent from hallucinating by creating small language models that are personalized to Verizon services and ...

Such a customer-focused strategy, combined with one of the fastest 5G networks in America, augurs well for long-term growth.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

With this valuable information, any company in any industry can learn from the investment Verizon is making in customer ...

Within the Verizon app, AI is being used to customize and streamline the customer service experience. Sampath mentioned new innovations in agentic and generative AI that have enabled these added ...

As part of this transformation, Verizon will provide a dedicated expert for complex issues, leveraging Google Cloud’s AI, including Google’s Gemini models. A new Customer Champion will ensure full ...

Verizon's cryptic Project 624 flew under the radar until this week, when the carrier announced a new customer service program built on Google Gemini AI technology that's intended to resolve issues ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full ...