Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

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Klarna CEO Sebastian Siemiatkowski told CNBC his company has shrunk its workforce by about 40%, in part due to its ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna, the global payments and commerce network, announced its Q1 2025 results, unveiling consumer milestones, surging ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, a FinTech company with a valuation of $46 billion at its peak, is now regretting its choice of valuing artificial intelligence over human employees.

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...