Klarna, the Swedish fintech firm, is reversing its strategy of replacing human workers with AI after facing criticism for ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna halted recruitment entirely in 2023 as it doubled down on its partnership with OpenAI. At the time, the company ...

The UK Treasury has cracked down on buy now, pay later providers, but what does this mean for industry veterans like Klarna?

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

The buy now, pay later provider surpassed 100 million users globally this year, but also reported widening consumer credit ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

The Swedish firm’s revenue rose by 15% to $701m, and its gross merchandise volume (GMV) increased by 13% to $25bn in Q1 2025.

BNPL was by far the easiest way to opt for deferred payments as the service is integrated into many retail websites' ...

Automating jobs isn’t the panacea for all companies, and 55% admit they have made a mistake, a new survey finds.