How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
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YouTubeKwestyon
How to Handle Irate Customers in a Call Center (WITH SCRIPTS)
Here's a guide on how to handle IRATE and/or VERBALLY ABUSIVE customers over the phone for call center agents. This will first tackle the irate but NOT verbally abusive and then the irate AND verbally abusive customer. Each scenario contains sample scripts. SOURCE OF SCRIPTS (for the verbally abusive customer): WATCH: https://www.youtube.com ...
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Just hours after Spirit Airlines collapsed, its rivals unveiled their new flight plans. The quick move shows how carriers are vying for Spirit’s valuable assets, like airport gates and a customer base that has one less choice when booking. That could drive up airfare even more than it already has risen after the fuel-driven hikes this year, analysts said. #plane #tickets #spirit #flight #booking
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